KLM wanted to see with how far they can automate their helpdesk. That is why they requested a couple of students from my school to work on this project and create a working prototype. KLM had already build the hologram by another student group half year earlier and we got free reign to approach this project however we wanted to, as long as we used the hologram.
We started small with giving the user an application in which they can send their question to the helpdesk. To make sure that the helpdesk understands the question properly it searches for certain keywords like "luggage". It will then look through its database with known questions and sends back the questions that hold those keywords. The user then verifies which question he really meant. The Helpdesk then sends the answer to the hologram whom in turn speaks it out loud.
My responsibilities in this project were setting up the Android application and the development of the overlaying architecture with how everything should communicate. Furthermore we tested it live with some of the end users on location and they really like the product.
Personally what I truly love after reflecting on this project is how versatile this set up really is. In the most basics form this set up just sends information to the server, the user reviews which information he really wants and then gets his answer. So with a bit of modifying and adding Libraries and API's you can set this up with how you want it to be. Like adding a company wide agenda and schedule, and you can use the Hologram to see when a certain person is busy or when a certain meeting room is available.
We started small with giving the user an application in which they can send their question to the helpdesk. To make sure that the helpdesk understands the question properly it searches for certain keywords like "luggage". It will then look through its database with known questions and sends back the questions that hold those keywords. The user then verifies which question he really meant. The Helpdesk then sends the answer to the hologram whom in turn speaks it out loud.
My responsibilities in this project were setting up the Android application and the development of the overlaying architecture with how everything should communicate. Furthermore we tested it live with some of the end users on location and they really like the product.
Personally what I truly love after reflecting on this project is how versatile this set up really is. In the most basics form this set up just sends information to the server, the user reviews which information he really wants and then gets his answer. So with a bit of modifying and adding Libraries and API's you can set this up with how you want it to be. Like adding a company wide agenda and schedule, and you can use the Hologram to see when a certain person is busy or when a certain meeting room is available.